If you are in a service business, and most people are since you have clients, you need to know what your clients want. Joe Grant has his list of the top 10 things clients want.
1. Keep the principal involved.
2. Communicate effectively.
3. Be easy to work with.
4. Exceed expectations.
5. Keep your promises.
6. Anticipate their needs.
7. Build a seasoned team.
8. Do GREAT work. Okay, so Mr. Grant says do good work. I disagree. Do great work.
9. Hold their hand.
10. Meet their goals.
Meet these goals, and your clients will be happy. Your small business will then grow.
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